Sustainability and Resilience Revisited: Impact of Information Technology Disruptions on Empirical Retail Logistics Efficiency

The increasing use of information technology (IT) in supply chain management and logistics is connected to corporate advantages enhanced competitiveness provided by enterprise resource planning systems warehouse systems. One downside advancing digitalization an dependence on IT the negative effects disruption impacts firm performance, measured efficiency, e.g., with data envelopment analysis (DEA). While traditional DEA model cannot deconstruct production processes find underlying causes inefficiencies, network (NDEA) can provide insights into allocation at individual stages operations. We apply NDEA approach measure impact disruptions efficiency operational retail logistics. compare levels during disruptions, as well ripple throughout subsequent days. In first stage, we evaluate order picking After handing over transport units outgoing goods department a warehouse, assess process truck loading second stage. obtained results underline analytical power models demonstrate that proposed chains better than approaches. Insights show reductions after occur different for diverse reasons, successful preparation contingency support improvements.